Privacy Policy
Compass Corp. (hereinafter referred to as the "Company") will protect the rights of the data subjects and comply with laws and regulations concerning Personal Information with respect to the protection of all Personal Information handled by the Company.
For all services provided by the Company in all of our businesses, including all of the services the Company provides (hereinafter referred to as the " Services"), The Company complies with the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act") and other related laws and regulations. In addition, the Company has established the following Privacy Policy and makes efforts to perform its obligations under the same.
- When acquiring Personal Information, the Company will specify the purpose of use as much as possible in advance and handle Personal Information within the scope necessary to achieve the purpose of use.
- The Company will acquire Personal Information in an appropriate manner, and when acquiring Personal Information, the Company will notify or publicly announce the purpose of use.
- The Company takeｓ necessary security control measures to prevent leakage, loss, or damage of personal data and to otherwise safely manage personal data.
- The Company endeavors to keep personal data accurate and up-to-date, and trains employees and appropriately supervises contractors to ensure the security of personal data.
- The Company clearly indicates to the data subjects the purpose of use of personal data, the necessary procedures for disclosure, etc., and the contact information for complaints, etc. It also promptly responds to consultations and complaints.
Handling of Personal Information
1.Definition of Personal Information
In this Privacy Policy, "Personal Information" means personal information as defined in the Personal Information Protection Act.
2.Purpose of Use
In the course of conducting our business, the Company may receive personal information such as names, addresses, telephone numbers, etc. directly or through our business partners or publications, etc. The purposes of use of the Personal Information the Company receives are as follows:
1.When obtaining Personal Information directly from the data subjects in documents, etc. (including through a website, e-mail, etc.; hereinafter referred to as "Written Documents"):
- Information on users of the Services on PC and mobile websites
- To provide the Services in an appropriate manner.
- To provide necessary communications and notifications regarding the Services.
- To request cooperation in marketing activities, surveys, signatures, etc. related to our business activities.
- To manage membership.
- To provide information on the Services (including our group's services).
- To consider and develop new services by the Company.
- Information on purchasers of goods and services on PC and mobile websites of the Company
- To ship products.
- To manage billing.
- To provide the Services in an appropriate manner.
- To contact customers regarding the above items.
- To provide aftersales service.
- To request cooperation in marketing activities, surveys, signatures, etc. related to our business activities.
- To provide information on the Services (including our group's services).
- Information on business partners
- To manage business partners, conduct sales activities, and communicate with business partners.
- To send invoices and other transaction-related documents.
- To send products, documents, etc. required for the content of transactions.
- To provide the Services in an appropriate manner.
- To provide information on the Services (including our group's services).
- Information of those who have requested to receive the Company’s e-mail newsletter
- To distribute the e-mail newsletter.
- To contact customers about services and special offers related to the e-mail newsletter.
- To conduct marketing activities and surveys that do not involve handling Personal Information.
- To provide information on the Services (including our group's services).
- Information concerning persons who have made inquiries, etc. to the Company
- To respond to inquiries received.
- To improve the Services.
- Information on participants in on-the-job training, events, monitoring tours, etc.
- To contact customers regarding such events.
- To provide information on the Services (including those of our group companies) and to introduce businesses outsourced to us by our business partners, etc.
- To record and stream events for broadcasting purposes.
- Information on persons interviewed in public relations (“PR”) activities and information on persons collected in such activities
- For publication in PR magazines, pamphlets, and websites.
- To contact the data subjects when necessary for PR activities, such as requests for interviews.
- Personal Information obtained through surveys
- To conduct marketing activities and surveys related to our business activities.
- To provide information on the Services (including the services of our group companies) and to introduce the businesses outsourced to us by our business partners, etc.
- To announce campaigns, request applications for monitoring tours, etc., send gifts, and to give guidance regarding events, etc.
- Information on subcontractors
- To communicate business matters.
- To send products, documents, etc. required for the content of transactions.
- To send invoices and other transaction-related documents or to settle payments.
- To ship items required for business.
- To pay business consignment fees.
- Information on job applicants
- To contact them for employment screening, interviews, etc.
- Information on current employees and ex-employees
- To contact them for human resource management and business matters.
2.When obtaining Personal Information from the data subjects in a way other than in writing
- Call logs when answering the phone
- To confirm the contents of the calls.
- Recordings of online conferences
- To confirm the contents of the online conferences.
- Recordings of online events
- To confirm the contents of the online events.
- To distribute archived materials, such as to persons who were unable to attend the online events.
- To provide information on the Services (including our group’s services).
- Credit card information
- Photography and video recordings
- To provide gifts to participants of events or tours.
- To provide information on the Services.
3.Purpose of use of Personal Information obtained indirectly from business partners, etc.
- Information outsourced to the Company for the purpose of performing contracted services
- To conduct data entry and processing operations.
- To prepare, issue, and process documents related to various types of administrative work.
- To provide information on the Services (including our group's services).
- To perform other operations as requested by the outsourcer.
*Information outsourced to the Company for the purpose of performing contracted services cannot be disclosed.
3.Outsourcing of Handling of Personal Information
In the operation of the business of the Company, the Company may outsource Personal Information of its customers to subcontractors to the extent necessary for the operation of the Company's business, but in such cases, the Company will conduct the necessary supervision, such as entering into a contract with the subcontractor that stipulates the obligation to handle Personal Information legally and appropriately.
4.Provision of Personal Information to Third Parties
The Company will not disclose or provide Personal Information to any third party, except in the following cases or when disclosure or provision of Personal Information to a third party is legally permitted.
- With the consent of the customer.
- When required by law and regulations.
- When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent from the data subjects.
- Cases in which the provision of Personal Information is particularly necessary for improving public health or promoting the sound growth of children and in which it is difficult to obtain the consent of the data subjects.
- Cases in which the provision of Personal Information is necessary for cooperating with a national organization, a local government, or an individual or entity entrusted by either a national organization or local government to execute affairs prescribed by law and regulations, and in which obtaining the consent of the data subjects is likely to impede the execution of the affairs concerned.
5.Joint use of Personal Information
The Company may share Personal Information held by us with other parties with whom the Company jointly uses such Personal Information.
1.Items of personal data to be jointly used are as follows:
- Information related to customer attributes such as name, date of birth, nationality, address, telephone number, e-mail address, and place of employment.
- Information related to transactions with customers, such as purchase history, shipping history, date of admission, number of membership points, etc.
2.The scope of those with whom information is jointly used is as follows:
- The Company's group companies and affiliated companies.
In the case of joint use of personal data with foreign entities, in accordance with the personal data protection related laws and regulations of Japan, the Company takes measures such as entering into an agreement between a sender and a recipient of the personal data or applying commonly applicable internal policies.
3.The purpose of use by the parties who jointly use persoal data is the same as the purpose of use described in “2. Purpose of Use”.
4.The name of the person responsible for the management of said jointly used personal data is as follows:
- Takahisa Hisayama, General Manager, Corporate Division, Compass Corp.
6.Security control measures to protect Personal Information
The Company takes necessary safety control measures to prevent the leakage, loss, or damage of Personal Information.
- The Company shall establish policies for handling Personal Information and appropriately manage Personal Information based on these policies.
- The Company has appointed a general management representative for the protection of Personal Information.
- Education and training are provided to employees regarding the protection of Personal Information.
- As physical and technical safety control measures, entrance and exit control and access control to outsiders will be maintained.
- When outsourcing customers' Personal Information to subcontractors to the extent necessary, the Company exercises appropriate supervision over the subcontractors.
- When the Company collects personal information from customers under the age of 16 through registration for membership services, responses to survey postcards, etc., the Company will ask for the consent of a parent or guardian.
7.Disclosure, Correction, Cessation of Use, etc. of Personal Information
If there are requests for disclosure, correction, cessation of use, etc., of Personal Information of customers held by the Company, the Company responds according to the Company's established procedures. The Company will provide specific instructions individually, so please contact the reception desk below for further information. Please note that a fee of 2,000 yenwill be charged for each request for disclosure of Personal Information and records of third-party provision. As a general rule, the Company notifies customers by postal mail etc., but please note in advance that the actual cost of postage will also be charged.
Contact for Inquiries
For complaints or inquiries regarding our privacy policy, please contact us at the following address.
104-0061,3F Ginza Kobiki Building, 7-16-21 Ginza, Chuo-ku, Tokyo, Japan
Corporate Headquarter of Compass Corp.
TEL: 03-5801-5894
E-mail address: info@compasscorp.jp
* As for the confirmation of the identity of a data subject or its agent, upon request from a data subject, the Company will confirm the identity of the data subject with a copy of a document such as a driver's license, passport, or health insurance card (in the case of identification documents without a photograph, two types of documents will be required). Please note that in the case of a request from a legal representative of a minor etc. or a voluntary representative authorized by a data subject, a letter of attorney or other additional documents will be required.
8.Use of cookies
A cookie is a piece of information that is sent and received between the web server and the customer's browser and recorded in the customer's browser so that the customer can use the web site more conveniently when browsing. The Company may use cookies to investigate the use of the Company’s website and to improve the website.
The file sent as a cookie from the website does not contain any personally identifiable information. Customers may set their browsers to reject cookies, but in that case, some of the services provided on the website may not be available.
9.Changes to the Privacy Policy
The Company may change this privacy policy without prior notice in response to amendments to the Personal Information Protection Act etc.. In such cases, the revised Privacy Policy will be applied from the date of publication of the revised version.
Effective as of December 20, 2022 Compass Corp.
Revised as of March 21, 2024 Compass Corp.
Revised as of April 1, 2024 Compass Corp.
