Compass Corp.

Policy on Customer Harassment

At Rashinban Co., Ltd. (hereinafter referred to as "the Company"), we strive every day to improve our services and create extraordinary experiences for our customers across all our business operations.

While we are dedicated to service excellence, there are instances where the workplace environment is compromised by the inconsiderate words or actions of a small number of individuals. To ensure that our staff can find fulfillment in their work and perform their duties in a safe and secure environment, we hereby announce our basic policy regarding customer harassment.

1. Definition of Customer Harassment

Based on the "Customer Harassment Prevention Corporate Manual" published by the Ministry of Health, Labour and Welfare in February 2022, the Company defines customer harassment as: "Any complaint or behavior from a customer where the means or manner of making the demand is inappropriate in light of the validity of the demand’s content, and where such means or manner harms the working environment of the employee."

【Target Behaviors】

The following are examples and are not limited to:

• Physical violence.
• Unjustified or excessive demands, or similar acts.
• Coercing actions beyond a reasonable scope or restrictive detention for long periods.
• Slander, defamation, or stalking of employees.
• Intimidation or threatening behavior.
• Insults to an employee's character or discriminatory remarks.
• Posting content that damages the reputation of the Company or its employees, or sharing employees' personal information on social media (SNS), etc.
• Demanding a formal kneeling apology (dogeza).

2. Our Policy for Addressing Customer Harassment

• We will strive to build better relationships by engaging in rational discussions toward a reasonable resolution.
• In cases where the Company determines that customer harassment has occurred, we may cease communication and refuse to provide further services.
• To clarify the facts, the Company may take measures such as video recording, audio recording, or tracking the duration of interactions when deemed necessary.
• If the behavior is judged to be malicious, we will contact the police or external experts (such as legal counsel) and take appropriate action.

3. A Request to Our Customers

The Company continues to aim to build relationships of trust with our customers through high-quality service.
However, in the unlikely event that an act constitutes customer harassment, we will respond firmly in accordance with this policy. We ask for your kind understanding and cooperation in maintaining a safe and secure environment for all customers and staff.